This is the most crucial point. Someone who trusts you enough to cry in front of you, even if it’s over the phone, demands your attention. Pay attention to them. Go somewhere peaceful where you can offer them your full attention. Allow her or him to express themselves completely without interfering. Reassure them and assure them that you are available to assist them. However, don’t say “sab theek hojaayega”; it’s a phoney and irritating statement.
If the individual crying is someone who has a hard time expressing themselves, encourage them to do so. Tell them you can be trusted (and then back it up) and that talking about it will make them feel a lot better. Be patient, but don’t put too much pressure on them. Just reassure them that they may chat whenever they’re ready, and you’ll be there for them.
Sometimes the person is ready to tell, but they need a little prodding or encouragement from you. They only ask that you say things like “tell me what occurred,” “I’m there, so tell me,” “I’m all ears,” and so on.
After the call, send her or him a message saying, “Hey, I’m there,” “Never feel alone,” and so on. Check-in on the person from time to time to see if they are doing well. Inviting them out for ice cream or his or her favorite comfort food is a good idea, but make sure you let them know you’re coming.
Also Read: How To Console & What To Say To A Friend Going Through Heartbreak
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